FAQ

How long does it take to make a dress?

We recommend ordering your dress at least 6 months before the event. The minimum production time is 4 months, depending on production workload.

Can I make changes to my order?

You can make changes by contacting us at support@perfectencounteronline.com. Changes are accepted until the order is handed over toproduction.

How can I cancel my order?

You can cancel your order within 24 hours of placing it. After this, the order is transferred to production and cannot be canceled.

My wedding is in a year.How can I be sure that the selected dress will be available?

We recommend booking the dress by making an advance payment to guarantee its availability.

What payment methods are available?

We accept:
Bank transfer;
Cryptocurrency;
Online card payment (Visa, Mastercard);
PayPal, LiqPay, Stripe.

Do you offer discounts?

Some of our dresses can be purchased at a special price. For more detailed information, please contact our manager support@perfectencounteronline.com.

What delivery methods do you offer?

We cooperate with leading transport companies (DHL, FedEx) to ensure safe and timely delivery of your dress. For details, pleasecontact our manager at support@perfectencounteronline.com.


How much does delivery cost?


In most regions, deliveryis free. In case of additional delivery costs to your country, please contact us at support@perfectencounteronline.com.


How can I track my order?


After shipping, we will send you a tracking number to track your parcel on the carrier’s website.


Do I need to pay customs duties?


Customs duties depend on your country’s regulations., We advise you to contact your local customs office for details.

How do I determine my size?

Use our video guide for taking measurements., We also recommend using the services of a professional tailor.

Can I order a dress in a non-standard size?

Yes, we make dresses according to your individual measurements, Additional costs depend on the chosen model.

What if I plan to change my weight before the wedding?

You can book the dress and provide the exact measurements 3-5 months before the wedding.

Can the dress be adjusted to fit the figure?

Yes, most of our models can be adjusted to individual parameters.

Do the dresses in the photos correspond to the actual products?

All photos on our website show real products made for photoshoots.

Can I order a dress in a different color?

Yes, most models are available in several colors. Contact our manager at support@perfectencounteronline.com for details.

Can I purchase additional accessories, such as a veil?

Yes, we can make a veil that perfectly complements your dress.

Do you have ready-made dresses available?

Some models are available for purchase from stock. Check the details with the manager at support@perfectencounteronline.com.

What quality guarantees do you provide?

We use the best materials and conduct a two-stage quality check: during production and after sewing is completed.

Where are your dresses made?

All dresses are made in Los Angeles, USA, without involving factories in China.

Do you make custom accessories to order?

We offer the possibility to make accessories (veils, belts, bolero) that perfectly complement your dress. Contact us to discussdetails at support@perfectencounteronline.com.


Can I order a wedding set(e.g., dress, veil, and hat)?


Yes, we offer wedding sets that match the chosen dress design. Our stylists will help create a harmonious look.

Do you offer dresses for special occasions other than weddings?


Yes, we make evening dresses, suits, and outfits for special occasions. All models are available for viewing on our website.


Can I order a dress design that is not in your catalog?


We do not accept custom orders based on your sketch or description. However, we can make adjustments to our dress similar to
your sketch that will closely match your provided design.

Can I get a consultation regarding the dress according to the wedding style?

Our manager at support@perfectencounteronline.com can recommend looks that perfectly match the theme and concept of your wedding

How to become an oficial partner of the”Perfect Encounter”brand?
Fill out the form on the “Become a Partner” page. After that, our manager will contact you to discuss the terms of cooperation.
What is the minimum order required to start cooperation?The minimum order is 7 units, This ensures a variety of styles and price categories, as wellas guarantees the exclusivity of your
salon in the region.
Where are”Perfect Encounter” brand dresses made?
All dresses are created in (California, USA) at our own production facility, which performs the full cycle of work:from design tofinished product.We do not cooperate with factories in China, ensuring the uniqueness and quality of our products.

How often do you update your collection?
A new collection is presented annually and includes 70-100 new models.
How to choose the best assortment for the salon?
The manager will provide a list of the most popular models, We also recommend taking into account the cultural and climaticfeatures of your region.
Can I order 1 dress to familiarize myself with the quality?
Yes, you can order one dress at retail price.

What materials are used for making dresses?
We use fabrics and lace from the best world manufacturers from Japan, Turkey, Europe, and Ukraine. These can include 3D lace,lace with sequins, beads, Chantilly lace, and other high-quality materials.
What quality guarantees do you provide?
Each dress undergoes a two-stage quality check, We guarantee compliance with European standards and use only the best
materials.

Are there ready-made dresses or are all sewn to order?

Most of our dresses are sewn to order. However, we offer a list of models available in stock, which you can find in the partner’s
personal account on our website or get from our manager.


How long does it take to sew a dress?

The standard execution period for an order is from 3 to 8 months, depending on production load and availability of rawmaterials. For urgent orders, contact the manager to clarify the details.


Is it possible to make changes to the dress design?

Yes, we can take into account the individual wishes of the client, such as changing the color, train length, shape of the neckine orback. Send a description or sketch of the changes to our manager.

How to order a dress according to individual measurements?


To order by measurements, provide a completed file with the client’s parameters that we provide. If the changes concern the
design, add a detailed description or sketch.


Does the price of the dress change depending on the size?


Yes, the price of the standard model may change depending on the size. information about surcharges can be found in our sizechart.

Do you have loyalty programs for regular partners?
Yes, we offer a discount and bonus system for partners. Detailed information will be provided by our manager.

What delivery methods are available?
We cooperate with leading transport companies (DHL, FedEx),. The delivery cost depends on the chosen method, order size, anddestination.
Do I need to pay customs duties?
Customs duties are paid by the client according to the laws of the country.Our manager will help you choose the optimal deliverymethod.
Why can delivery be more expensive than other brands?

We do not include the delivery cost in the price of the dresses and work only withreliable carriers., This ensures the safety of yourorders during transportation.
How is the delivery of large batches organized?
For large batches, we can offer special transportation conditions, including logistics planning and shipment insurance. Discuss
this with our manager.
Can I order delivery through my own carrier?
Yes, you can organize delivery through a carrier of your choice. We will provide all the necessary documents.

Do you provide recommendations on salon design?

We can provide recommendations on the organization of the showcase and the presentation of the brand to increase salesefficiency.

Do you offer support in online promotion?
Yes, we help with placing information about the partner on our website, support activity in social networks, and can createjoint
marketing campaigns.

Can I order a special dress model for my salon that is not in the collection?

We do not make dresses accordingto other people’s sketches, but we can adapt our models according to your wishes: changethe length, color, train, or other details. Contact the manager to discuss the details.

How do you maintain the exclusivity of the brand in the region?

We adhere to the principle of territorial protection, cooperating with only one partner in the region. This ensures the absence ofcompetition between partners.

Do you provide analytics or sales recommendations?
We analyze sales trends in different regions and share this information with partners to help them choose models and planorders.